Refund Policy
At Evostein, our goal is to ensure that our customers are completely satisfied with the products they purchase from us. If you encounter any issues with shipping or products, please contact us by email and our team will assist you promptly.
Please ensure that you provide your complete address to avoid any inconvenience such as the package being returned to us or your request being ignored.
====================>> RETURN POLICY <<====================
Not Happy with Your Order
If you are unhappy with your purchase, you may return the product within 30 days of receipt in like-new condition with no visible wear and tear. The buyer will be responsible for paying the shipping costs to return the item if not covered by our warranty against manufacturer defects and if the exchange is not due to our error.
Please note that shipping costs are non-refundable.
Damaged Items or Low Quality
If the product is defective or does not work properly, please inform us via customer service at info@evostein.com, including a photograph that demonstrates the poor quality or the damaged area of the item for the quickest resolution. We will send you replacements as soon as we confirm the situation, and there will be no need to return the defective ones. We will use this information to help you with your order and eliminate errors in the future.
====================>> CANCELLATION <<=====================
Cancelling Unshipped Orders
If you wish to cancel an order that has not yet been shipped, please contact us via customer service at info@evostein.de and include your order number for a speedy resolution.
Cancelling Shipped Orders
If you wish to cancel an order that has already been shipped or is on its way to the destination, please contact us and kindly refuse to accept the parcel as we are not able to recall it at that time. We will refund your payment after deducting shipping costs. The refund will be issued as soon as the parcel begins to return.
====================>> WARRANTY <<========================
This warranty only covers manufacturing defects and does not cover:
Damage caused by accident
Improper care
Normal wear and tear
Break down of colors and materials due to sun exposure
After-market modifications
No returns or exchanges for products with water exposure will be accepted.
====================>> REFUND POLICY <<====================
If you feel that the product you have purchased does not meet your initial requirements, you have the option to request a refund.
Here are the circumstances under which refunds will be granted:
You Can Get A Full Refund
If the product you have purchased is completely non-functional.
If you have not received your product within 90 business days (South America) after the date that your order has been placed.
Please Note: Refunds will be credited back to your account within 3-5 business days.
SHIPPING COSTS
You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. Thank you!
DAMAGED ITEM / LOW QUALITY
For the quickest resolution, please include a photograph that demonstrates the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order and eliminate errors in the future.
Please submit a ticket on our Contact Center or write an Email to info@evostein.com for further assistance.
Please ensure that you provide your complete address to avoid any inconvenience such as the package being returned to us or your request being ignored.
====================>> RETURN POLICY <<====================
Not Happy with Your Order
If you are unhappy with your purchase, you may return the product within 30 days of receipt in like-new condition with no visible wear and tear. The buyer will be responsible for paying the shipping costs to return the item if not covered by our warranty against manufacturer defects and if the exchange is not due to our error.
Please note that shipping costs are non-refundable.
Damaged Items or Low Quality
If the product is defective or does not work properly, please inform us via customer service at info@evostein.com, including a photograph that demonstrates the poor quality or the damaged area of the item for the quickest resolution. We will send you replacements as soon as we confirm the situation, and there will be no need to return the defective ones. We will use this information to help you with your order and eliminate errors in the future.
====================>> CANCELLATION <<=====================
Cancelling Unshipped Orders
If you wish to cancel an order that has not yet been shipped, please contact us via customer service at info@evostein.de and include your order number for a speedy resolution.
Cancelling Shipped Orders
If you wish to cancel an order that has already been shipped or is on its way to the destination, please contact us and kindly refuse to accept the parcel as we are not able to recall it at that time. We will refund your payment after deducting shipping costs. The refund will be issued as soon as the parcel begins to return.
====================>> WARRANTY <<========================
This warranty only covers manufacturing defects and does not cover:
Damage caused by accident
Improper care
Normal wear and tear
Break down of colors and materials due to sun exposure
After-market modifications
No returns or exchanges for products with water exposure will be accepted.
====================>> REFUND POLICY <<====================
If you feel that the product you have purchased does not meet your initial requirements, you have the option to request a refund.
Here are the circumstances under which refunds will be granted:
You Can Get A Full Refund
If the product you have purchased is completely non-functional.
If you have not received your product within 90 business days (South America) after the date that your order has been placed.
Please Note: Refunds will be credited back to your account within 3-5 business days.
SHIPPING COSTS
You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. Thank you!
DAMAGED ITEM / LOW QUALITY
For the quickest resolution, please include a photograph that demonstrates the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order and eliminate errors in the future.
Please submit a ticket on our Contact Center or write an Email to info@evostein.com for further assistance.