Q & A

Do I need to create an account to place an order?

No, you can place an order as a guest. However, having an account with us has its benefits, such as a quicker checkout process, the ability to view your order history and status, and receiving updates on new releases and special promotions.

What if I forget my password?

If you forget your password, simply click on the "Lost Password?" link on the login page, and you will be directed to a page where you can create a new password.

What if I accidentally type the wrong email address?

If you accidentally enter the wrong email address, please contact us so that we can update your account with the correct email address. However, please note that we cannot change your order.

Do you offer exchange rates?

All of our transactions are in US dollars. If your credit card is in another currency, the total order cost will be calculated based on the daily exchange rate on the date your card issuer processes the transaction.

What payment methods do you accept?

We accept major credit cards such as VISA, Mastercard, and AMEX, as well as PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order?

We ensure the security of your online order by using a SSL secure web page. Your information is encrypted and sent directly to our credit card provider's network for authorization and approval, and your credit card information is not stored on our servers.

How do I change or cancel my order?

We reserve the right to accept or decline an order or any part of an order at our sole discretion, even after the customer receives a confirmation. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. However, please note that any cancellations made after an order has been packed or shipped cannot be accepted, and a cancellation fee of $0.5 will apply.

How do I set my shipping address?

Our website and service are based on English, so all information must be input in English, including punctuations. If your address contains non-English letters, we recommend using similar English letters instead.

Can I change my shipping address after placing an order?

Unfortunately, we cannot revise shipping addresses after an order has been processed or shipped. We suggest updating your shipping address to your residential address as we cannot predict how long the destination's customs department may hold the package.

When will my order arrive?

Please note that it may take an average of 1 to 5 business days to fulfill your order before dispatch. Rest assured that we are doing our best to ensure prompt delivery.
Estimated delivery times vary between 7 to 10 business days, depending on your country or region. Once your order has been shipped, we will send you the tracking information via email on the next day. However, please be aware that any delays caused by the customs department in your country are beyond our control, and we cannot be held responsible for them.

If you wish to receive your package much faster with additional costs, after the placement of the order please write an Email to info@evostein.com

How do I track my order?

We will email you the tracking information once your order has shipped. You can track your order on our website.

Can I use multiple discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What do I do if I am missing items from my order?

If you are missing items from your order, please contact us immediately.

When will my order be processed?

All orders are processed and shipped from our warehouse in Asia. Please allow extra processing time during holidays and sale seasons. We process orders from Monday to Friday, within 2-3 business days from the order date, and ship the next day after processing. Please note that we do not ship on weekends. If you do not receive tracking confirmation after 5 business days of placing your order, please contact us for further assistance.